Warranty
The measure of a good supplier is not just the efficiency of the transaction and delivery service, but also how problems are dealt with in the unlikely event that things go wrong. Not only do we pride ourselves on our exceptional aftersales care, we strive to make sure that every customer is nothing but delighted with their purchase.
Every acoustic or digital piano supplied by Chamberlain Pianos comes with a minimum two year warranty for your peace of mind.
New pianos:
The warranty on a new instrument is defined and backed by the manufacturer, with whom we work closely to ensure any problems are resolved satisfactorily and in a timely manner.
Standard manufacturer warranty information is as follows:
| Yamaha acoustic pianos: | 5 years (extendable to 10 years, subject to product registration) |
| Yamaha Silent, TransAcoustic & Disklavier pianos | 5 years on the acoustic piano, 2 years on the electronics (extendable to 10 years on the acoustic piano, 5 years on the electronics, subject to product registration) |
|
Yamaha Clavinova CLP, CVP & CSP series digital pianos |
2 years (extendable to 5 years, subject to product registration) |
| Yamaha AvantGrand hybrid pianos | 2 years (extendable to 5 years, subject to product registration) |
| Yamaha Arius, P & DGX series digital pianos | 2 years |
| Click here to register your Yamaha piano |
| Kawai acoustic pianos | 10 years |
| Kawai Anytime & Aures pianos | 10 years on the acoustic piano, 5 years on the electronics |
| Kawai KDP & ES1** digital pianos | 2 years |
| Kawai ES520/920, CN, DG, MP & VPC series digital pianos | 3 years |
| Kawai CA & Novus Series digital pianos | 5 years |
| Roland F & FP series digital pianos | 2 years |
| Roland HP, LX, DP, KF & GP series digital pianos | 10 years |
| Casio Privia & Celviano series digital pianos | 2 years (extendable to 3 years, subject to product registration) |
| Casio CDP-S series digital pianos | 2 years |
| Bluthner, Rönisch & Irmler acoustic pianos | 5 years |
Second hand & restored pianos:
Our technicians service every used piano that is available for sale at Chamberlain Pianos, to ensure that it will provide reliable service to its new owner for years to come. Each used instrument is guaranteed for a minimum of two years, and in most cases five years (see individual product listing), covering parts and labour in the event of faulty workmanship in our setup, or restoration processes where applicable. In the very unlikely event of a fault we will arrange for a local technician to visit quickly to attend to it.
Our warranty excludes damage caused by attempting to move, repair or maintain the instrument yourself, neglect or abuse of the instrument. Also excluded from our warranty is tuning, along with general wear and tear, including problems caused by changes in climatic conditions, such as sticking keys and dampers, and broken strings, all of which are considered a part of regular piano maintenance.
Please don’t hesitate to contact us should you need any assistance or advice regarding the maintenance of your piano.